Frequently Asked Questions
**Frequently Asked Questions (FAQ) for Deyky.com**
Welcome to Deyky.com! Below are answers to some of the most common questions about our marketplace. If you don’t find the information you’re looking for, please contact our support team at **[Insert Contact Information]**.
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### **General Questions**
#### 1. **What is Deyky.com?**
Deyky.com is an online marketplace where buyers and sellers can connect to buy and sell a wide range of products. We provide a secure platform for transactions and ensure a smooth shopping experience.
#### 2. **Is Deyky.com safe to use?**
Yes! We prioritize your safety and security. We use secure payment systems, verify sellers, and monitor the platform for fraudulent activity. However, we also encourage users to stay vigilant and follow our anti-scam guidelines.
#### 3. **How do I create an account?**
Click on the "Sign Up" button on the homepage and follow the prompts to provide your information. You’ll need to verify your email address to complete the registration process.
#### 4. **Is there a fee to use Deyky.com?**
Creating an account and browsing the marketplace is free. Sellers may be charged a small fee for listing products or completing transactions. Buyers pay only for the products they purchase, including applicable taxes and shipping fees.
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### **For Buyers**
#### 1. **How do I place an order?**
- Browse or search for the product you want.
- Click on the product to view details.
- Select the quantity and click "Add to Cart."
- Proceed to checkout, enter your shipping and payment information, and confirm your order.
#### 2. **What payment methods are accepted?**
We accept major credit cards, debit cards, and secure third-party payment processors like PayPal. All payments are processed through our secure payment gateway.
#### 3. **Can I cancel my order?**
You may cancel your order if the seller has not yet shipped the product. Contact the seller directly or reach out to our support team for assistance.
#### 4. **What if I receive a damaged or incorrect item?**
Contact the seller immediately to resolve the issue. If the seller is unresponsive or uncooperative, file a dispute through Deyky.com, and our support team will assist you.
#### 5. **How do returns and refunds work?**
Return and refund policies vary by seller. Check the seller’s return policy before making a purchase. If you’re eligible for a return, follow the seller’s instructions to initiate the process.
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### **For Sellers**
#### 1. **How do I become a seller on Deyky.com?**
- Create an account or log in to your existing account.
- Complete the seller verification process.
- List your products by providing detailed descriptions, photos, and pricing.
#### 2. **What fees do sellers pay?**
Sellers may be charged a small fee for listing products and a percentage of each completed transaction. Detailed fee information is available in the Seller Dashboard.
#### 3. **How do I ship products to buyers?**
Once an order is placed, package the item securely and ship it using a tracked shipping method. Provide the buyer with tracking information through Deyky.com’s messaging system.
#### 4. **How do I handle returns or disputes?**
Work with the buyer to resolve any issues. If a dispute arises, Deyky.com’s support team may step in to mediate and ensure a fair resolution.
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### **Account and Security**
#### 1. **How do I reset my password?**
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
#### 2. **How do I update my account information?**
Log in to your account, go to "Account Settings," and update your information as needed.
#### 3. **What should I do if I suspect unauthorized access to my account?**
Contact our support team immediately at **[Insert Contact Information]**. We’ll help you secure your account and investigate the issue.
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### **Shipping and Delivery**
#### 1. **How long does shipping take?**
Shipping times vary depending on the seller’s location, the buyer’s location, and the shipping method chosen. Sellers are encouraged to provide estimated delivery times in their product listings.
#### 2. **Can I track my order?**
Yes, sellers are required to provide tracking information for shipped orders. You can view the tracking details in your order history.
#### 3. **What if my order doesn’t arrive?**
Contact the seller first to inquire about the status of your order. If the seller is unresponsive, file a dispute through Deyky.com, and our team will assist you.
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### **Trust and Safety**
#### 1. **How does Deyky.com protect users from scams?**
We verify sellers, monitor transactions, and provide secure payment options. We also encourage users to report suspicious activity so we can take action.
#### 2. **What should I do if I encounter a scam?**
Report the issue to our support team immediately at **[Insert Contact Information]**. Provide as much detail as possible to help us investigate.
#### 3. **How do I report a problematic seller or buyer?**
Use the "Report User" feature on their profile or contact our support team. We take all reports seriously and will investigate promptly.
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### **Contact Us**
If you have additional questions or need assistance, please contact our support team:
**Email:** deykylive@gmail.com
**Live Chat:** Available on the Site during business hours.
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Thank you for choosing Deyky.com! We’re here to make your shopping and selling experience safe, easy, and enjoyable.
